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Equifax Cybersecurity Incident Announcement 2017

As has been widely reported in the news, Equifax recently experienced a data breach that has potentially impacted 143 million Americans. As a consumer and a member of the credit union, we want you to be aware of this situation. The Equifax data breach exposed personal information that includes name, Social Security number, and birthdates.

Equifax has set up a website at www.equifaxsecurity2017.com where consumers can check to see if they may have been impacted and to enroll in one year of free credit file monitoring and identity theft protection.

Please take a moment to read through the information on the website and check to see if your data was potentially compromised. If you have any questions, please call Equifax at (866) 447-7559.

A breach this large has the potential to include some of our members and we're here to help in any way we can. Below are some steps you can take, specific to this incident and others that are good practice in general.
 
Breach Steps

  • Keep up on the latest breach-related news and instructions from Equifax here: www.equifaxsecurity2017.com
  • Sign up for the credit monitoring service, if you are not already protected. Consider layering protection, even if you are currently subscribed to a monitoring service.
  • Consider applying a credit freeze with all three reporting agencies. This is a good step if you aren’t planning to open any new accounts or apply for a loan soon. 

General Good Practices 

  • Review your credit report annually, at no cost, and without impact to your credit score https://www.annualcreditreport.com/
  • Monitor your active accounts with your existing financial institutions for fraudulent activity, such as new loans.
  • Use account management services such as CardNavSM (Police FCU Debit Card) and SecurLOCK® (Police FCU Credit Card) to receive real-time alerts when your card is used based on your chosen preferences.
  • Educate yourself about current threats to consumers. The FTC's website and FAQs can be very helpful: https://www.consumer.ftc.gov/
  • Practice good online habits by learning good password hygiene, how to verify websites, and how to ensure secure connections while using websites.
  • Stay aware! Scammers often use breaking news stories, such as this, as opportunities to scam individuals even further. Verify phone calls and watch out for phishing emails.

Email Scam Notice

Recently, we have received reports of a fraudulent email message being sent to members, claiming to be from Visa Customer Service, as well as listing Police Federal Credit Union in the communication header.

The email states that the member's credit card has been blocked, citing a possible illegal transaction, and a sum of money has been, “removed”. There is a link, prompting the user to click to, “View your credit card Statement online,” and to, “Immediately contact your bank.”

Messages such as this, often times link to malicious software that is loaded to your computer when the member clicks the link, or links to a spoof page, where personal account information is requested.
Please be aware that this is one of the trends of fraudulent activity - do not click the link or provide any information.

Please note that Police Federal Credit Union will never initiate an outbound communication with you by phone, email, or text message requesting your personal information, account number, PIN/passwords, or other confidential information.

As it paramount that we safeguard your private information, please remember that you also play a role. If you feel an email, phone call, text message or any communication claiming to have come from the credit union is fraudulent, please contact us so that we may investigate.

If you have responded to this or a similar email or phone call and provided any confidential account information, notify Police Federal Credit Union immediately about the scheme. Police Federal Credit Union will assist you in changing your account's PIN and help you take any other action necessary to protect your account.

***Don't become a victim, check out the FBI Internet Fraud page for tips on avoiding becoming a statistic, and what you can do if you are, or suspect you may the victim of identity theft or fraud.***

For more information on "Phishing" from the Federal Trade Commission (FTC), please click here .

Phishing Scam Notice

Recently, we have received reports of fraudulent automated and text messages being sent to cell phones, claiming to be from the credit union, indicating member's debit/credit cards have been deactivated. This is a phishing scheme where, in order to reactivate the card(s), the member must call the number provided in the message, at which point the member's account number and PIN are requested. Please be aware that this is one of the latest trends of fraudulent activity - do not provide any information.

Please note that Police Federal Credit Union will never initiate an outbound communication with you by phone, email, or text message requesting your personal information, account number, PIN/passwords, or other confidential information.

As it paramount that we safeguard your private information, please remember that you also play a role. If you feel an email, phone call, text message or any communication claiming to have come from the credit union is fraudulent, please contact us so that we may investigate.

If you have responded to this or a similar email or phone call and provided any confidential account information, notify Police Federal Credit Union immediately about the scheme. Police Federal Credit Union will assist you in changing your account's PIN and help you take any other action necessary to protect your account.

***Don't become a victim, check out the FBI Internet Fraud page for tips on avoiding becoming a statistic, and what you can do if you are, or suspect you may the victim of identity theft or fraud.***

For more information on "Phishing" from the Federal Trade Commission (FTC), please click here .

9100 Presidential Pkwy, Upper Marlboro, MD 20772 :: Phones: (301) 817-1200, (877) ARU-PFCU, (877) 278-7328 :: Fax: (301) 817-1230
Hours of Operation: Upper Marlboro Branch - M-F 9am-4pm (drive-thru M-F 8am-6pm; Sat. 8:30am-12:30pm); DC Branch - M-F 8am-3pm
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