Phishing Scam Notice (7/2013):
Report from a recent phishing attempt: An automated phone message had been received, notifying the recipient of a hold placed on their debit card and account until they could verify that their debit card was in their possession. The message then prompted the member to press a button to be transfered to, 'the verification center.'
Please do not fall for this type of scam and do NOT provide any information if you receive this type of automated or text message. It is a phishing scheme, one of the trends of fraudulent activity.
If you feel an e-mail, phone call, text message or any communication claiming to have come from the Credit Union is suspicious or fraudulent, please take note of the number where it is coming from and contact us as soon as possible so that we may investigate. If you have already responded to this or a similar e-mail or phone call and provided any confidential account information, notify Police FCU immediately about the scheme. We will help you change your account PIN and help you take any other action necessary to protect your account.
Police FCU will NEVER initiate any outbound communication with you by phone, e-mail, or text message requesting your personal information, account number, PINs/passwords, or other confidential information.
10 Ways to Prevent Phishing
Adapted from Anti-Phishing Working Group (APWG)
1. Be suspicious of any email or text with urgent requests for personal financial information. Call the financial institution if they need anything from you. Please remember, Police FCU will NEVER initiate an outbound communication with you by phone, e-mail, or text message requesting your personal information, account number, PINs/passwords, or other confidential information.
2. Spot a Phish: Phishers typically include upsetting or exciting (but false) statements in their emails to get people to react immediately.
3. Spot a Phish: Phishers typically ask for information such as usernames, passwords, credit card numbers, account numbers, social security numbers, date of birth, etc...
4. Don’t use the links in an email, instant message, or chat to get to any web page if you suspect the message might not be authentic or you don’t know the sender or user’s handle. When in doubt, don’t click the link.
5. Avoid filling out forms in email messages that ask for personal financial information in emails.
6. Consider installing a Web browser tool bar to help protect you from known fraudulent websites. These toolbars match where you are going with lists of known phisher Web sites and will alert you.
7. The newer version of Internet Explorer version 7 and 8 includes this tool bar as does FireFox version 2.
8. Regularly monitor your credit union, credit and debit card statements to ensure that all transactions are legitimate.
9. If anything is suspicious or you don’t recognize a transaction, contact the credit union and all card issuers immediately.
10. Ensure that your browser is up to date and security patches applied.
If you are suspicious of any communications that claim to be from the credit union, we encourage you to report the incident to the credit union, the Federal Trade Commission (www.ftc.gov) and to also file a complaint with the Internet Crime Complaint Center (www.ic3.gov).